We completely get it and we want you to be absolutely in love with your new Rue Gembon order. If you are not completely satisfied with your purchase, you can return your order back to us. Returns must be received within 14 days from the days from receipt of receiving your package. Items must be in original condition with all tags attached. If the removal tags have been removed Rue Gembon reserves the right to refuse your return. Please note original shipping changes are non-refundable.

Please emails us at contact@ruegembon.com and we will send you a return form. Follow the instructions on the return form included in your Rue Gembon order and return your items within 14 days of receiving your package to the address below. Please make sure to include your Order # on the outside of the package.

Rue Gembon
Order #___________
Unite 1202, W50
50 Wong Chuk Hang Road
Hong Kong

Please securely pack and seal the return merchandise. To ensure that your return is adequately protected in transit, we recommend you to send the returned merchandise in a padded envelope.

All returns must be new and unworn. Upon receipt of returned goods, Rue Gembon reserves the right to deny refund if the merchandise does not meet the return policy requirements. We will process your refund as quickly and efficiently as possible for you. All postage costs for returns must be covered by the customer. We strongly suggest you select the most economical method possible to save return shipping cost.

Please note all items purchased on final sale are non-refundable. Items purchased with a promotional code is also non-refundable.

Extremely sorry about this! Please contact us at contact@ruegembon.com so we can make this up to you.

Because we want you to get first dibs on all good stuff. You only need to register on our site if you are making a purchase. By registering you are initiating an account that only you may access.

You may access your account by using your email address and a password that you have created. Only you will have access to this information. If you are signed up on our email list, this does not mean you are registered.

Don’t sweat the small stuff. Simply click on “forgot password” and then we will send you an email with a change password link. Click on the provided link and create a new password. How easy is that?

Log into your account, and you can edit your personal information as well as both your shipping and billing address.

We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your personal data without your authorization. For further details visit the Rue Gembon Privacy Policy.

If an item is low in stock, a “Low Stock” notification will appear. If a style is out of stock, an notification will appear that the item is currently out of stock. However some items that are out of stock may become available again, so please check our “back in stock” section on the Rue Gembon home page.

Please note that putting an item in your shopping bag does not automatically reserve it for you, and that it can be purchased by another customer while you continue to shop for other items.

At the moment we do not provide a holding service on our website however we do have a exclusive section for pre-order items.

Yes, there is nothing more we love than to recommend gems to you. For further assistance, please send us an email at contact@ruegembon.com